There are no Open Network Issues Currently
SolusVM Database Failure (Resolved) High

Affecting Server - VPS Server

  • 28/11/2018 00:00 - 03/03/2019 14:33
  • Last Updated 28/11/2018 19:10

We are investigating an issue with our SolusVM Master control panel which is reporting an issue with database connectivity. 

VPS Control Panel Outage (Resolved) Critical

Affecting Server - VPS Server

  • 07/11/2018 23:15 - 27/11/2018 00:31
  • Last Updated 07/11/2018 23:15

We are working to resolve an issue with our VPS Control panel. 

No client services will be impacted.

French Network Upgrades (Resolved) Critical

Affecting System - French Network

  • 20/10/2016 20:15 - 24/10/2016 11:26
  • Last Updated 20/10/2016 20:20

As part of our ongoing plan to improve our infrastructure, we will be rolling out a major upgrade to our network over the coming hours. This will involve the deployment of a brand new more powerful server in our French region, and migrating all clients currently on Turnip onto this new node. The new node will be code named Cranberry and will service all our French customers.

Over the coming weeks we will also be announcing the details of our migration from Tomato onto Cranberry, however we have not finalized this yet.

This migration will impact all VPS Services on the node, and some services may be down for up to 2 hours while we perform these improvements, however this will heavily depend on the configuration of your server.

We thank you all for your understanding.

Cucumber --> Tomato (Resolved) Critical

Affecting System - Cucumber & Tomato

  • 17/02/2016 22:51 - 18/02/2016 16:48
  • Last Updated 18/02/2016 01:58

Due to continued issues with the deployment of our Cucumber server, all of the servers that are currently being held on our Blueberry node will be migrated back to Tomato and we will re-activate Tomato as a production server for our VPS Clients.

As such the following IP's:

Have been migrated to tomato with the following new IP's accordingly:

These lists will be updated in real time as we continue the changeover.

Cucumber Launch (Resolved) Critical

Affecting System - Cucumber

  • 14/02/2016 19:04 - 18/02/2016 01:42
  • Last Updated 17/02/2016 22:51

As the final step in our retirement of the Tomato server, we are provisioning the new Cucumber server. The following servers will be migrated from Blueberry (A temporay location) onto the new Cucumber server:

The following servers will be migrated from Blueberry to Turnip:

The following servers will be migrated from Turnip onto Cucumber:

We will be starting this with immediate effect, we will post further information on the potential downtime / issues you may have had earlier.

Thanks for your understanding. 

Due to an unforseen issue with the Cucumber node we will be moving all of the migrated servers back onto Blueberry and migrting the IP's with them so you will have limited functionality while we repair the issue, we will then re-migrate these to Cucumber once the issue is fixed. 

Update: We have ran into some serious issues with the deployment, we are working on the issue and are keeping everyone updated via Twitter.

Final Tomato Migration (Resolved) Critical

Affecting System - Tomato

  • 13/02/2016 22:30 - 14/02/2016 18:59
  • Last Updated 13/02/2016 23:22

As part of our continued plans to improve our infrastructure we will be upgrading the hardware for our Tomato server. As such we will be decommissioning our Tomato server and deploying a brand new server under the name of Cucumber. Most users have already been migrated away from Tomato onto Turnip, those that have not will be migrated and assigned a new IPV4. While we are performing the migration you should expect some downtime though we will try to minimize this as much as we can.

All of these servers will be taken offline and transfered to our blueberry server and from there your servers will be migrated to turnip. We will get some of the turnip servers migrated over onto the new cucumber server. These servers will be issued shortly on a new network status page.  

The following IPV4 Addresses:

Will be migrated to the following IPV4 addresses accordingly:


Start: 13.02.2016 22:30 GMT
End: 14.02.2015 01:30 GMT
Total Duration: 3 Hours

We will keep you updated here and on twitter appropriately.

Tomato Migration (V) (Resolved) Critical

Affecting System - Tomato

  • 13/02/2016 21:00 - 14/02/2016 18:59
  • Last Updated 13/02/2016 23:22

As part of our continuing plans to provide a higher quality service to our clients are are going to be migrating some of our clients from the Tomato server onto our other French server called Turnip. All servers on the following IP's will be migrated:

And they will be migrated to the following IP's respectively:


Start: 13.02.2016 21:00 GMT
End: 13.02.2016 22:30 GMT
Total Duration: 1:30 Hrs

We will keep you updated here and on twitter appropriately.

Update: Due to some unforseen technical issues we have pushed this back and it will now be running 11th Feb 2016 from 21:00 to 23:30 UK Time.

VPS Service Outage (Resolved) Critical

Affecting System - Blueberry & Tomato

  • 11/02/2016 16:34 - 11/02/2016 16:40
  • Last Updated 11/02/2016 16:45

We are currently investigating an outage on our Blueberry server, we are currently unsure what has caused this outage but we will keep you advised here and on twitter with the latest updates.

Update: From what our team can see it looks to have been a network wide stability issue. We will raise an issue with our data centre team and investigate further. As far as we can see all services appear to be online and fully operational as of this update.

Tomato Migration (IV) (Resolved) Medium

Affecting Other - Tomato

  • 08/02/2016 23:00 - 13/02/2016 19:57
  • Last Updated 11/02/2016 00:26

As part of our continuing plans to provide a higher quality service to our clients are are going to be migrating some of our clients from the Tomato server onto our other French server called Turnip. All servers on the following IP's will be migrated:

And they will be migrated to the following IP's respectively:


Start: 08.02.2016 23:00 GMT
End: 09.02.2016 01:30 GMT
Total Duration: 2:30 Hrs

We will keep you updated here and on twitter appropriately.

Update: Due to some unforseen technical issues we have pushed this back and it will now be running 11th Feb 2016 from 21:00 to 23:30 UK Time.

Tomato Migration (III) (Resolved) High

Affecting Other - Tomato

  • 08/02/2016 22:00 - 09/02/2016 15:04
  • Last Updated 08/02/2016 22:14

As part of our continuing plans to provide a higher quality service to our clients are are going to be migrating some of our clients from the Tomato server onto our other French server called Turnip. All servers on the following IP's will be migrated:

And they will be migrated to the following IP's respectively:


Start: 08.02.2016 22:00 GMT
End: 09.02.2016 23:00 GMT
Total Duration: 60 Mins

We will keep you updated here and on twitter appropriately.

Offsite Backup Issue (Resolved) High

Affecting Server - Apricot

  • 08/02/2016 14:45 - 08/02/2016 22:12
  • Last Updated 08/02/2016 22:12

We are currently investigating an issue with our offsite backup system on the Apricot server. From what we can see offsite backups have been failing for the last week or so however the on site backups have been working as expected. As soon as we have further news from the investigation we will update this page.

Update: We have identified and resolved the issue that was caused due to the recent IP Change.

WHMCS Update (Resolved) Medium

Affecting Server - Melon

  • 09/02/2016 00:30 - 20/10/2016 20:21
  • Last Updated 08/02/2016 14:51

We will be performing critical WHMCS updates meaning that our billing panel will be offline for a short duration. We estimate that the downtime will be very minimal as it will only be the master update process that will involve any real downtime, however the server will be put into an offline state.


Start: 09.02.2016 00:30 GMT
End: 09.02.2016 01:00 GMT
Total Duration: 30 Mins

We will keep you updated here and on twitter appropriately.

Tomato Server Migration (II) (Resolved) Critical

Affecting Other - Tomato

  • 07/02/2016 19:30 - 08/02/2016 00:14
  • Last Updated 07/02/2016 23:30

As part of our continuing plans to provide a higher quality service to our clients are are going to be migrating some of our clients from the Tomato server onto our other French server called Turnip. All servers on the following IP's will be migrated:

And they will be migrated to the following IP's respectively:


Start: 07.02.2016 19:30 GMT
End: 07.02.2016 20:30 GMT
Total Duration: 60 Mins

We will keep you updated here and on twitter appropriately.

Tomato Server Migration (Resolved) Critical

Affecting Other - Tomato

  • 06/02/2016 23:45 - 06/02/2016 23:55
  • Last Updated 06/02/2016 23:55

As part of our continuing plans to provide a higher quality service to our clients are are going to be migrating some of our clients from the Tomato server onto our other French server called Turnip. All servers on the following IP's will be migrated:

And they will be migrated to the following IP's respectively:


Start: 06.02.2016 23:45GMT
End: 07.02.2016 00:45 GMT
Total Duration: 60 Mins

We will keep you updated here and on twitter appropriately. 

Update: We have completed this as of 23:50, 55mins ahead of plan. 

Apricot IP Change (Resolved) Medium

Affecting Server - Apricot

  • 28/01/2016 19:45 - 29/01/2016 10:12
  • Last Updated 29/01/2016 10:16

As part of our continued plans to upgrade our network we will be moving the Apricot shared web hosting server from our Tomato root node to our Turnip node. As such we will also be changing the IP's that the server runs on. We will update our knowledgebase with the new IP's. 


Start: 28.01.2016 18:00 GMT
End: 28.01.2015 18:30 GMT
Total Duration: 30 Mins

We will keep you updated here and on twitter appropriately.

Update (20:02 GMT): The migration has been started without issue, we have however started it 2 hours later than we would have liked and due to the higher server and network load the data transfer (of around 500GB data) is taking longer than we expected. We are currently expecting the completion time to be around 00:00 on the 29th UK time. The server is currently down and will remain offline until the migration is complete. We will be changing the A-Records and NS Records over shortly so as soon as the service is restored your website will become operational again.

Update (10:00AM 29th GMT): The migration has now been fully completed, all DNS settings have been updated and service is operational. As soon as your local DNS is updated you will be able to see your e-mails, website and all other services running on Apricot. We thank you all for your understanding.

WHCMS Updates (Resolved) Critical

Affecting System - WHMCS Updates

  • 24/01/2015 18:00 - 24/01/2015 20:02
  • Last Updated 24/01/2015 01:21

We will be performing critical updates to our WHMCS setup making sure that we are fully up to date with the latest patches and feature updates. In previous updates this has caused un-expected issues, so we will be taking appropriate steps to prevent such a issue arising, however it is important to inform you that there may be extensive delays. We will be keeping you up to date through the blog as the update progresses.


Start: 24.01.2015 18:00 GMT
End: 24.01.2015 18:30 GMT
Total Duration: 30Mins

Our blog will have more information. Please visit:

Networking Issues on Orange (Resolved) Critical

Affecting Server - VPS Server

  • 08/12/2014 23:27 - 09/12/2014 23:26
  • Last Updated 09/12/2014 23:26

Update: After completing the hardware tests on the machine we are confident that there is nothing that we are able to test for that is at fault. A blog post will go live tomorrow that will explain in a bit more detail what did happen and what we are planning to do in the future to prevent such outages.

We are currently running hardware diagnostics on the Orange server to try to identify a continuing issue that disrupts connectivity to the server. We will be posting live updates on @SNServerStatus and hope to have everything operational within the next 30 or so minuets.

Major Network Failing (Resolved) Critical

Affecting System - Strawberry & Mango

  • 07/07/2014 18:07 - 07/07/2014 20:24
  • Last Updated 24/11/2014 10:43

Due to a major failing on the Strawberry server we have had to wipe the entire of the node.

As such we have suspended ALL servers on strawberry and ALL Sponsorship servers on Mango to make the space required to fit the data onto Mango while we perform this re-install.

As soon as we can get Strawberry back up and running we will re-migrate servers onto it and boot them up. We will then un-suspend all servers running on Mango that we had to suspend.

If you have paid for a VPS that is running on Mango it should still be functioning and not suspended. If you have paid for a server on strawberry we sadly have had to suspend its usage to allow us to properly migrate and fix the issues.

If your paying for any of our services that we have had to suspend, we will include 1 weeks FREE VPS usage plus however many days it remains offline. If this is not satisfactory for you then you can contact our support team who will review it on a case by case basis.

Update: The issue has been resolved now. All VPS's have been restored without any data loss.

We can only apologise for the downtime and assure you that this was a chance error as part of a mis-configuration of our nodes HDD partitions.

We will be posting more information within 24 hours explaining all that happend.

IP Change (Resolved) High

Affecting Server - Plum

  • 16/11/2014 22:00 - 16/11/2014 16:42
  • Last Updated 15/11/2014 20:49

To allow us to continue our development and expansion of Superior Networks we will be moving the IP of our Plum server.

This is scheduled for Tuesday 11th November 2014 at 22:00 GMT and should be completed within 3 minuets.

The new IP will show as:

We apologize for any inconvenience this may cause to clients.


Server Attacks (Resolved) Critical

Affecting Server - VPS Server

  • 03/11/2014 16:38 - 04/11/2014 12:10
  • Last Updated 03/11/2014 16:40

Due to UDP attacks on some of our clients servers we have had to temporarily de-activate the usage of incoming UDP connections.

Outgoing connections will still be allowed and we hope to re-allow the incoming connections very soon.

We are unsure exactly how long this will be in place, however until we can be sure that the attacks against the servers have ended we have little choice. We will be reviewing the situation every 24 hours.

Apologies for any inconvenience cause.

IP Shortage (Resolved) Critical

Affecting Server - VPS Server

  • 21/10/2014 17:34 - 24/10/2014 20:08
  • Last Updated 21/10/2014 17:35

Due to some issues with our data centre we are currently out of IPV4's. This means that new servers cannot be deployed at the current time. More IP's should be avalible very soon.

Server Migration (Resolved) Critical

Affecting Server - VPS Server

  • 14/10/2014 00:00 - 21/10/2014 17:35
  • Last Updated 17/09/2014 11:39

As a part of our plans to continue to improve the overall network of Superior-Networks we are planning to migrate both Mango and Strawberry onto a new node.

This will mean we will have to take all of the VPS's on Strawberry down for a few hours, these servers will be temporarily migrated onto Mango while we install SolusVM onto the new node and migrate all of the servers from Mango (That will include Mango & Strawberry) onto the new node.

We should also be able to move all of our existing IP's from Mango & Strawberry onto the new machine, meaning once your servers come back online you will be able to get back to it as if nothing had ever happened.

The migration is currently planned for 14th October 2014. More details will come when we have decided exactly what time and if we need to change this date.


Superior-Networks Network Managment Team

Server Migration (Resolved) Critical

Affecting Server - Apricot

  • 14/09/2014 19:00 - 14/09/2014 20:32
  • Last Updated 14/09/2014 20:34

In an effort to further improve the network stability and further advance in our development plans, we will be performing a migration from our current Lemon server, onto a brand new far more powerful server that we have named Apricot. Due to this we are expecting up to 4 hours down time while we ensure that everything is moved, and the appropriate network records are updated.

Downtime Details:

Migration Start: Sunday 14th September 2014 at 19:00 BST (GMT +1)

Migration Planned end: Sunday 14th September 2014 at 23:00 BST (GMT +1)

While these are not the most ideal time, they are the only window that our team has to do the migration without risking an incomplete migration or possible failings of the migration.

Update: 18:45 - Migration starting ahead of schedule. Twitter updates to follow.

Update: 20:30 - After a mis-config the first time we tried it, the migration looks to be complete. A Blog and email will be send soon!

Thank you for your understanding!

Ryan Wild

Founding Director

cPanel Updates (Resolved) High

Affecting Server - Apricot

  • 14/09/2014 18:14 - 14/09/2014 22:52
  • Last Updated 14/09/2014 18:14

To ensure that the migration has as few issues as possible we have initiated a cPanel update on Lemon to make sure it gets to the same version that the new server (apricot) is. We are not sure how this will affect client sites, but there should be minimal issues. 

Network Speed Issues (Resolved) Critical

Affecting Other - Mango, Strawberry, Apricot, Mango, Plum

  • 01/09/2014 02:04 - 01/10/2014 21:53
  • Last Updated 07/09/2014 21:53

We have been made aware that the connectivity on Mango and Strawberry is not as fast as it should be. Our network manager has since run tests and it shows that the download speed is not as fast as it should be.

As such we will be contacting the DC as soon as we possibly can to try to get this resolved.

We are sorry for any inconvenience this may cause.

Update: We have been in contact with our DC provider. They are saying that the network its self is not at fault and has given us the steps we need to further check into the issue. If it is still happening it could be a hardware fault on both machines from what we are told. 

Update: We have still had no response from our DC provider. We have re-run the tests and they are still at about the same speed that is not at the speed we expect. As such we will be re-contacting the DC as soon as we can tomorrow to see if we can get things back on track and resolved.

Lime Server Migration (Resolved) Medium

Affecting Server - Melon

  • 03/08/2014 15:00 - 03/08/2014 20:20
  • Last Updated 01/08/2014 20:01

Our main web-server (For our business website) is going to be upgraded. As such we will be moving all our files from Lime to Melon and then moving the appropriate records.

This means we are predicting 1 hour of downtime while we move files, databases, update configurations and change the records over.



VPS Creation Issues (Resolved) Critical

Affecting System - VPS Network

  • 05/07/2014 16:01 - 07/07/2014 10:54
  • Last Updated 05/07/2014 16:03

There is currently a SEVERE level issue with our VPS creation methods. For some unknown reason the VPS's wont boot up correctly and we have so far been unable to locate the cause.

This only affects VPS's being re-installed or created within the last 3 days.

To stop this affecting your server we would ask that until we can find the cause of this issue that you do not re-install your VPS.

Apologies to all clients affected.

WHMCS Downtime (Resolved) Critical

Affecting System - WHMCS Billing Area

  • 04/07/2014 21:00 - 30/07/2014 12:51
  • Last Updated 04/07/2014 18:16

We will be taking the billing system offline to work on the new site designs integration. We expect it could take upto 1 hour.

VPS's offline. (Resolved) Critical

Affecting Other - VPS's - Strawberry

  • 23/06/2014 22:06
  • Last Updated 23/06/2014 22:13

There is currently some issues with our Strawberry VPS server. Network Tech's are investigating now!


Superior-Networks VPS Team

Update (22:13 BST): The issue now looks to be resolved.

WHMCS Update (Resolved) Medium

Affecting Other - Billing System

  • 26/05/2014 09:30 - 26/05/2014 22:50
  • Last Updated 26/05/2014 13:46

We plan to start the WHMCS Update to the latest version on 26th May 2014 from 9:30 am.

There is the possibility that things will break, because of this we are planning up to 2 hours of downtime on the system.

Thanks for your understanding.


VPS Issues (Resolved) Critical

Affecting Server - VPS Server

  • 25/05/2014 14:03 - 25/05/2014 23:24
  • Last Updated 25/05/2014 14:03

We are continuing to experiance technical issues with our VPS server. 

We have network tech's working around the clock to try to resolve it, however we are unsure as to exactly when the issue will be resolved.



.UK domain issues. (Resolved) Critical

Affecting Other - Domains Registrations.

  • 24/05/2014 12:58 - 30/05/2014 18:53
  • Last Updated 25/05/2014 14:01

This is to let you know that we are experiencing temporary connectivity issues with our upstream service provider which may result in registration and renewal failures of .UK domains. Unfortunately, there is no exact ETA at the moment.

Kindly allow some time for the issue to get resolved and do not place new .UK domain related orders for now.

Thank you for your patience and understanding.



We have just checked the latest updates from our upstream providor and they have still had no luck. The investigation on their end is ongoing. Anyone who has already orderd a .uk domain (Including are asked to contact support ASAP and we will try to assist you in any way we can. 

Atlanta Network Outage and Upgrade (Resolved) High

Affecting Other - Atlanta Services

  • 28/04/2014 05:00 - 25/05/2014 14:02
  • Last Updated 27/04/2014 14:49

This is the message we have been given regarding the Atlanta Outage:

Atlanta Maintenance:

START:  Monday, April 28th, 9 p.m. PDT (Tuesday, April 29th, 0400 UTC)

END:  Tuesday, April 29th, 3 a.m. PDT (Tuesday, April 29th, 1000 UTC)

Duration:  6 hours

Impact:  30 minutes


Network Modifications and Updates (Resolved) High

Affecting Other - Netherlands Services

  • 28/04/2014 01:00 - 25/05/2014 14:02
  • Last Updated 27/04/2014 14:47

This is the information we have been given from our providor regarding router updates:

Netherlands Maintenance:

START:  Sunday, April 27th, 5 p.m. PDT (Monday, April 28th, 0000 UTC)  (01:00 BST)

END:  Sunday, April 27th, 9 p.m. PDT (Monday, April 28th, 0400 UTC)      (05:00 BST)

Duration:  4 hours

Impact:  Up to 1 hour


One of our upstream providers in AMS will be performing maintenance on a core router. Customers with services in AMS should NOT experience impact as services roll to our other transits. However, to be safe, we are noting the potential impact as up to 1 hour to services in AMS with possible outage

SSL Certificate Issues (Resolved) Critical

Affecting Other - SSL Certficiates

  • 08/04/2014 19:12 - 08/04/2014 23:26
  • Last Updated 08/04/2014 23:26

It has been brought to our attention that there is a exploit in the SSL certificates that we currently use. This means that there is a chance for client data to be stolen in the payment process.

As such we have disabled the stripe payment gateway and would ask that you do NOT attempt any secure payments with us. Doing so is now at entirely your own risk and Superior-Networks does not accept any responsibility if your details are compromised as a result.

We will advise you of the progress however should have a patch applied later tonight.


Update: The issue has been patched over and the risk removed. We will be re-adding stripe shortly. Thank-you for your understanding. 

SSL Certificate Issues (Resolved) Critical

Affecting Other - SSL Certficiates

  • 29/03/2014 13:44 - 29/03/2014 23:07
  • Last Updated 29/03/2014 13:44

Unfortunately, an unscheduled maintenance is being carried out at our Upstream. The maintenance affects all new SSL activations. The source of the issue is being isolated and the technical staff are working at the moment to have it resolved in the shortest. The current ETA is 2 hours. We keep in touch with them and will be glad to keep you updated.

PHP (Resolved) Critical

Affecting Server - Apricot

  • 16/02/2014 15:43 - 16/02/2014 18:01
  • Last Updated 16/02/2014 15:44

PHP is currently playing up, we are working to fix the issue and the permissions associated with it. 

FTP Server (Resolved) Critical

Affecting Server - Apricot

  • 16/02/2014 13:49
  • Last Updated 16/02/2014 13:54

Due to unknown circumstances the FTP Server on the Lemon hosting server is not working how it should. We are currently trying to resolve the issue, but are unsure as to why the server is having outages. We will update you as it progresses.



Update: the cause of this looks to have been a dodgy domain that we were testing it on, and the issue has now been resolved.

Server Decommissioning (Resolved) Low

Affecting Server - Reseller 1

  • 16/02/2014 13:52
  • Last Updated 16/02/2014 13:53

As part of our expansion plans for Superior-Networks, we have decided to move all current services on Reseller1 onto the new Lemon server. This means all clients on there have been given a free cPanel upgrade.

With this change the Netherlands Reseller hosting will be increasing by £1.00 per month on ALL plans!



MySQL (Resolved) Critical

Affecting Server - Apricot

  • 16/02/2014 13:48 - 21/02/2014 09:49
  • Last Updated 16/02/2014 13:49

Please be aware that if you were previously on London Shared or Netherlands Reseller hosting and using MySQL, you will need to check your new cPanel to correct the new MySQL ip, as all we have done is moved the files for you!



Network Upgrades (Resolved) Critical

Affecting Server - Apricot

  • 15/02/2014 23:16 - 16/02/2014 13:50
  • Last Updated 15/02/2014 23:20

We are currently working on moving all Netherlands reseller hosting and London hosting onto our new Netherlands server.

All clients will be emailed with further information and new login information.

Any new clients who wish to get Netherlands resellers will have to pay £1.00 GBP extra than our Atlanta hosting, due to the extended costs of cPanel.

We aim to have everything fully operational within the next few days.

If you are a client, you will need to change your MySQL ip to the new server to get it working!



Server Updates (Resolved) Critical

Affecting Server - Shared 1

  • 26/01/2014 23:00 - 06/02/2014 19:50
  • Last Updated 27/01/2014 16:48

We are expecting downtime on 26th January 2014 for required security and service updates and upgrades. The downtime is expected to start from 22:30 and will last no longer than 5 to 10 minutes.

All London Based Shared Web Hosting Servers will be affected. Reseller servers will NOT be affected.

Should you have any further questions please contact [email protected]

Update: Due to the time it took for the MySQL to be updated, all HTTP Services were NOT updated and will be updated at 22:30 tonight (27/01/2013)

WHMCS Move (Resolved) Critical

Affecting System - WHMCS

  • 20/01/2014 18:29 - 20/01/2014 20:35
  • Last Updated 19/01/2014 22:32

As part of our plans to increase the security of our network for this coming year, we are moving to a dedicated IP. This will allow us to install a working SSL Certificate so as to prove we are who we say we are :)

To make this effective on sub-domains would cost us far too much money, so we have decided to move the to however this will be a rather long and possibly complex move.

As such the client area will be closed between 18:30 GMT and 19:30 GMT Tomorrow (Monday 20th Jan) while we complete the move over!

More work is scheduled for after this, including the installation of the SSL Certificate, however you shouldnt experiance any actual site wide downtime during this.

Thank-you for your support and understanding!

Ongoing WHMCS Maintenance. (Resolved) Medium

Affecting System - WHMCS

  • 18/01/2014 21:06 - 18/01/2014 21:23
  • Last Updated 18/01/2014 21:10

As an effort to keep the Superior-Networks website as up to date as we can we will be performing some basic changes to the WHMCS Billing area.

This may mean that during this time some styling is incorrectly formatted, or there are other bugs.

The Security of the billing will NOT be effected as PayPal handles it off site.

Thanks for your understanding

Reseller1 Reboot (Resolved) Medium

Affecting Server - Reseller 1

  • 18/12/2013 14:23 - 18/12/2013 14:25
  • Last Updated 18/12/2013 14:24

Due to memory issues on reseller1, we are restarting the server.

This will mean no more than a 3 min outage as the server restarts.


PHP Scripts! (Resolved) Critical

Affecting Other - PHP

  • 24/10/2013 15:56 - 25/10/2013 13:04
  • Last Updated 24/10/2013 15:57

Hello Everyone,

Due to recent security issues, all scripts on the websites need to be running at their latest.  All clients currently NOT running latest should recieve a email shortly about it.



WHMCS Intergration (Resolved) Medium

Affecting System - WHMCS

  • 18/10/2013 19:08 - 12/11/2013 12:25
  • Last Updated 24/10/2013 15:56

We are in the process of intergrating WHMCS with our website. This may mean that some madness will happen to WHMCS while we work on it



Update: The header section has been done and will have more work done before completion.

Update (24.10.2013): Due to the issues with WHMCS and the constant updating of it, we have had to put this on hold. All our original work has been automaticly reverted, when we can we will resume.

WHMCS Offline (Resolved) Critical

Affecting System - WHMCS

  • 28/07/2013 12:04 - 28/07/2013 13:16
  • Last Updated 28/07/2013 12:16

There was a short outage on the WHMCS System, no other services were effected and all systems are back online normally now.

Forum Removal (Resolved) High

Affecting Other - Forums

  • 21/07/2013 20:00 - 26/08/2013 15:17
  • Last Updated 18/07/2013 11:25


Due to having other issues with the main site and the addition of the main solutions site, we have postponed the removal of the forums; they are now scheduled for 21/07/2013 at 20:00



As stated in a previous anouncment ( )  the forums are being closed down, so as of 09/07/2013 20:00 the forums will start to be removed.


Ryan Wild


CEO & Founder of Superior-Networks

Enterprise level hosting, at the best value for money!


E: [email protected]


Forum Update (Resolved) Medium

Affecting System - Forums

  • 01/06/2013 13:16 - 01/06/2013 13:17
  • Last Updated 01/06/2013 12:18

We are about to install a update to the forums, because of this we may have to take the forums offline for upto 30mins while we install this update!

Appologies about any inconvience this may cause!

WHMCS Downtime (Resolved) Critical

Affecting System - WHMCS

  • 19/05/2013 11:48 - 19/05/2013 11:57
  • Last Updated 19/05/2013 10:59

There was a short outage in the WHMCS due to a language pack issue. We think the issues has been resolved, though if it does appear again we will inform you through twitter ASAP!

Appologies about the downtime


CEO & Founder

Network Updates [ 20th April ] (Resolved) High

Affecting Server - Shared 1

  • 20/04/2013 22:00 - 26/04/2013 15:14
  • Last Updated 16/04/2013 17:36

We've been informed by our main data centre provider that they will be performing network maintenance on Saturday 20th April between 22:00 and 02:00 BST:
Description of Work: Network engineers will upgrade the switch fabric providing network connectivity to the dedicated server, cloud platform and colocation services pod. Though the upgrade is expected to be non-service impacting, during this operation there may be brief periods of packet loss and latency. If downtime is required total time should not exceed 15 minutes.  However, due to the complexity of the work downtime may be longer. Network engineers closely monitor the work and will do everything possible to minimize interruptions.
Services Affected: Dedicated servers, cloud platforms and colocation services connected to the switch fabric.
Impact: Brief periods of interruption and latency not exceeding 15 minutes of total downtime during the entire maintenance window
While we connect via diverse paths to the internet through their infrastructure with multiple providers, there is a slight risk of service interruption during this period.
If you have any questions please don't hesitate to get in contact.

New Live Chat System (Resolved) Critical

Affecting System - Comm100

  • 15/04/2013 18:47 - 16/04/2013 17:36
  • Last Updated 15/04/2013 18:48

We are now working on the installation of the live chat system!

We have started to install, though it will not be avalable for a short while!



Website Updates (Resolved) High

Affecting System - Website

  • 15/04/2013 18:25 - 15/04/2013 18:51
  • Last Updated 15/04/2013 18:27

We are performing updates to the website, this may mean some broken links or out of place items, though all items should function

In the process we will be installing a new Live support system!




LimeSurvey Installation (Resolved) Low

Affecting System - LimeSurvey

  • 11/04/2013 18:55
  • Last Updated 11/04/2013 18:56

Addition to our new survay section, prizes and affiliate style things will be offerd to winners!

OSTicket Removal (Resolved) Critical

Affecting System - OSTicket

  • 11/04/2013 20:00 - 11/04/2013 18:51
  • Last Updated 11/04/2013 18:48

As we are now using WHMCS We no longer need to have the old ticket support system in place, this will not effect any other services!

TheHostingTool Removal (Resolved) Critical

Affecting System - TheHostingTool

  • 11/04/2013 20:20 - 11/04/2013 12:28
  • Last Updated 11/04/2013 08:50

Due to the upgrade to WHMCS we are now no longer in need of the old software, this should cause no issues with service!

Software Updates (Resolved) Medium

Affecting System - Software Systems

  • 31/03/2013 23:00 - 01/04/2013 13:48
  • Last Updated 31/03/2013 19:42

Software updates are expected to take place between 23:00 - 00:00. Full details will be published prior to the update, services are not expected to be disrupted.

System Wide Website Upgrades (Resolved) Critical

Affecting System - Main Website

  • 30/03/2013 14:00 - 31/03/2013 19:43
  • Last Updated 30/03/2013 16:29

We are upgrading both the avalable packs and the main website, so if information is not in sync, please either check the home page (As it will be the main update) or just open a support ticket!

WHMCS Update! (Resolved) Medium

Affecting System - WHMCS

  • 30/03/2013 14:00 - 30/03/2013 10:19
  • Last Updated 29/03/2013 17:31

We will be performing a standard upgrade to our system, please be aware that this system might be down during this time!

Old Billing system being removed (Resolved) Critical

Affecting Server - Shared 1

  • 18/03/2013 18:00 - 24/03/2013 13:59
  • Last Updated 18/03/2013 12:51

The old billing and client system will be removed, please ensure that you have created a new account and submitted a ticket to inform us of your website! Regards Ryan CEO

Hord Mail Systems still down (Resolved) Critical

Affecting Server - Shared 1

  • 17/03/2013 22:43 - 29/03/2013 18:01
  • Last Updated 17/03/2013 22:43

Our tech's are working on the issue and aim to have it working by end of monday!

Email Issues (Resolved) Critical

Affecting Server - Shared 1

  • 16/03/2013 21:23
  • Last Updated 17/03/2013 22:32

There looks to be a issue with 2 of the email clients, we are looking into the issue and will inform you when its resolved!

Issues (Resolved) Critical
  • 16/03/2013 23:11
  • Last Updated 17/03/2013 09:40

Due to tech reasons we can not open any new accounts!


~ Issue has now been resolved

Issue with Domains (Resolved) Critical

Affecting Server - Shared 1

  • 16/03/2013 22:46 - 16/03/2013 23:37
  • Last Updated 16/03/2013 23:37

Due to an unkown issue we are currently having trouble with the registering of domains, please hold tight while we work on the issue

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